There are several ways for receiving technical support for your products
Fastest way to get in contact with us is trough our CRM (Customer Relationship Management) system on our website. After filling out the request we will respond within 24 business hours with a return email or phone call.
Please make sure that you provide as mush as possible information and if applicable also attach images and log files.
We highly advise you to open an account with us and submit the CRM from your account so that we all can keep better tracking of your support request.
Responding to any message that originates from Control Hobbies should be done from the included link in the email message or from your user account only.
We monitor our online user forum located at RC Groups daily. There you will find a wealth of information as well as many knowledgeable users that are willing to help.
Consider it as your 24x7 online place of support.
SERVICE AND REPAIRS
If you think you need to send in your product for service or repair, you should request an RMA either from you user account or fill out the service request form.
SOFTWARE AND FIRMWARE
You can download from our website all the software and firmware needed for your products.
The easiest and most recommended way to update your product is by using the Firmware Upgrade Studio (Windows only) or Firmware Updater which works with Windows and Apple computers.
Both products will always provide the latest version of the
software (Internet connection required).
Most of the time you will find the most recent product manual under the product download tab.
You can also find most manuals directly from the download library.
We have been collecting all relevant video and print materials and consolidated those under each product download tab.
Follow the resource link to watch videos, reviews or download user settings and radio models.
Before you contact us take the time to review some of information that is readily available online.