2. Return Policy

  • If you ordered the wrong item or you no longer want your item, you can return new, un-assembled, unused products within 30 days of delivery for a refund. Please note, you are responsible for the cost of return shipping and a 15% re-stocking fee.
  • If your order was shipped using our Free Shipping option, we will deduct the actual shipping cost from your refund amount. Any shipping charges paid by the customer are nonrefundable. 
  • Products that are incomplete, assembled, or used in any way are not eligible for a refund or exchange.
  • Products must be returned in their original packaging with all included parts and accessories. 
  • Ship your package using a "traceable" shipping carrier like UPS or FedEx. We strongly recommend insuring your package for the value of the contents. Control Hobbies is not responsible for lost or damaged packages sent by customers.
  • Clearance, Open Box items are sold "as is" and cannot be returned, refunded or exchanged under any circumstance. No exceptions!
  • Batteries and Paraglider wings cannot be returned, refunded or exchanged under any circumstance. No exceptions!
  • If your return is the result of a shipping error (we shipped you the wrong product), Control Hobbies will pay the return shipping costs.
  • Items returned without a Return Merchandise Authorization (RMA) number will be rejected and returned to the customer at their expense.
  • Note - If your product has been assembled or used in any way, and you discover an issue with your product within 30 days of delivery, you may be eligible for replacement or repair under the Control Hobbies product warranty policy.
  • Once we receive your package, we will inspect the returned product(s) to ensure they are in new condition. If the returned product(s) are in new condition, we will issue you a refund for the original purchase price minus any shipping costs paid by either the customer or Control Hobbies. If the product(s) are received damaged or used, your return will be denied and a customer service team member will contact you to arrange to have the product(s) sent back to you (at your expense).
  • The entire return process usually takes 10-15 business days. This time period includes the transit time for us to receive your return from the shipper (5 to 8 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (1 to 2 business days).

Starting an RMA Request

You can fill out an RMA directly from your user account.

  • After you login, lookup your order and select the item(s) you would like to return.
  • Fill out any details to expedite your RMA including any supporting documentation or images.

RMA’s are usually approved within 1-2 business days.

If you purchased your product without registering a user account, you should use the “Contact/Support” option and provide all the details needed to issue an RMA.